Qantas thrives on competition, but everyone except Virgin now recognises that the playing field is tipped in their favour. Their battler status is far behind them, thanks to the backing of three government-owned foreign airlines covering their losses. Qantas doesn’t have that luxury and yet our customers have never been better served. That’s thanks to Qantas staff, who are the people responsible for our record customer service ratings. We’re not interested in a slanging match, we’re interested in a serious debate about the true nature of the Australian aviation market.